Ventrica, a contact centre business involving calls, email management, web chat, instant messaging and social media, has expanded its second site in Southend to bring in new floor to accommodate its growing team.
The site, Ven2, in Warrior Square, will now accommodate 120 new members of staff, bringing the business’ total number of employees up to 720.
The sixth floor of Ven2 will feature training rooms for Ventrica employees to develop in line with individual and team goals.
Ventrica has experience of providing customer management and sales across an array of industries, including retail, insurance, finance, health, transport, real estate, leisure, hospitality, construction and publishing, with a multi-lingual service.
Dino Forte, CEO and founder Ventrica, said: “The latest expansion of our Southend location is essential to keep up with growing demand.
“More and more organisations across a range of sectors are recognising the importance of placing greater emphasis on CX as their omnichannel offerings grow and develop.
“We are extremely people-centric as a business, so ensuring our teams have the environment they need to fully step into the shoes of the brand they represent is essential; we’ve found that the right environment helps to keep our employees motivated, engaged and dedicated to their roles.
“Creating an environment that our teams really want to spend time and work in is very important to us, so the new floor replicates the rest of the Ventrica offices in that it is extremely spacious and light with incredible views.”
New features of the expanded site include a new Ventrica cinema room. As well as its use for training, presentations and industry events, the cinema will be used for the new Ventrica Cinema Club, which is open for all employees to take part in.
Mr Forte added: “We’re keen to buck the trend when it comes to contact centres, not only in the service we provide for our customers, but also the environment that we create for our employees.
“This has been a big investment for us, but one we never doubted. It’s the start of yet another busy and exciting year for Ventrica as we also look to expand to a third site in the UK and an additional location in Europe to increase our multilingual capabilities.”