Ventrica, based in Tylers Avenue, provides outsourced customer management services. The company offers a variety of inbound and outbound telemarketing services for market research, data cleansing, data mining and database building, along with appointment setting, direct sales and product recall services.
The opening of a new penthouse suite in Tylers Avenue means the company can now start to expand its workforce from 280 to 480 full and part-time staff, operating across a 24/7 period.
An additional site at another location is also part of the company's future strategy over the next 12 to 18 months, and will ultimately add a further 300 seats to the operation.
Dino Forte, Managing Director and founder of Ventrica, said: “We have attracted a number of new high profile B2C and B2B brands this year who are part of a wider trend of organisations that are looking to outsource non-core services.
“The investment in our new penthouse suite is to meet both the increased demand from existing clients but also to accommodate our future expansion. The whole area of customer experience and sales is becoming more complex and companies now recognise that using a specialist third party makes perfect sense, as they often do not have the expertise, capacity or infrastructure in-house.
“At Ventrica we focus mainly on customer management and have invested heavily in both our people and environment so we can attract and retain the right calibre of talent to provide exceptional customer service and sales management across multiple channels, time-zones and languages.”
Mr Forte added: “Our vision for the whole centre is to create amazing spaces that change peoples’ thoughts. Everything’s about the staff. We want everyone to be proud to work here and feel inspired to surpass the expectations of both our clients and their customers.”
As well as investing in a new space, Ventrica continues to take advantage of the latest IT, having recently upgraded its server base, hardware and virtualised technology.
Ventrica has been shortlisted twice in this year’s European Contact Centre & Customer Service Awards. The winners will be announced at a ceremony in London later this month.
For more information about Ventrica visit www.ventrica.co.uk