SOUTHEND RISING
Follow us on social media
  • Home
  • Latest News
    • Your News
  • About Southend
    • Getting to Southend
    • Eating and sleeping
    • Useful links
  • Gallery
  • Publicity services
    • Advertise
    • Business Booster
  • Directory
    • Accounting and financial services
    • Automotive, travel and transport services
    • Business services
    • Design and print
    • Housing services
    • Entertainment and tourism
    • Health, hair and beauty
    • Hotels and accommodation
    • Insurance and legal services
    • Media, marketing and publishing
    • Mother and baby
    • Photography
    • Recruitment services
    • Restaurants, bars and clubs
    • Retail shopping
    • Trades
  • About us
    • Contact Us
    • Terms & Conditions

Booming Southend business to create 200 new jobs next year

2/11/2016

0 Comments

 
Southend-based company Ventrica has expanded its contact centre to 330 seats and plans to create 200 new jobs as business booms.
 
Ventrica, based in Tylers Avenue, provides outsourced customer management services. The company offers a variety of inbound and outbound telemarketing services for market research, data cleansing, data mining and database building, along with appointment setting, direct sales and product recall services.
 
The opening of a new penthouse suite in Tylers Avenue means the company can now start to expand its workforce from 280 to 480 full and part-time staff, operating across a 24/7 period.
 
An additional site at another location is also part of the company's future strategy over the next 12 to 18 months, and will ultimately add a further 300 seats to the operation. 

Dino Forte, Managing Director and founder of Ventrica, said: “We have attracted a number of new high profile B2C and B2B brands this year who are part of a wider trend of organisations that are looking to outsource non-core services.

“The investment in our new penthouse suite is to meet both the increased demand from existing clients but also to accommodate our future expansion. The whole area of customer experience and sales is becoming more complex and companies now recognise that using a specialist third party makes perfect sense, as they often do not have the expertise, capacity or infrastructure in-house.

“At Ventrica we focus mainly on customer management and have invested heavily in both our people and environment so we can attract and retain the right calibre of talent to provide exceptional customer service and sales management across multiple channels, time-zones and languages.”

Mr Forte added: “Our vision for the whole centre is to create amazing spaces that change peoples’ thoughts. Everything’s about the staff. We want everyone to be proud to work here and feel inspired to surpass the expectations of both our clients and their customers.”

As well as investing in a new space, Ventrica continues to take advantage of the latest IT, having recently upgraded its server base, hardware and virtualised technology.

Ventrica has been shortlisted twice in this year’s European Contact Centre & Customer Service Awards. The winners will be announced at a ceremony in London later this month.
​
For more information about Ventrica visit www.ventrica.co.uk 
0 Comments



Leave a Reply.

    Picture

    Send us your news

    Please send your press releases, photos and videos to news@southendrising.com

    RSS Feed




    Archives

    June 2020
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013

    Categories

    All
    Business
    Education And Training
    Education And Training
    Employment
    Housing
    Infrastructure
    Investment
    Leisure
    Regeneration
    Retail
    Sustainability
    Tourism
    Travel

    RSS Feed


    Southend Rising

    Promote Your Page Too
    Click to set custom HTML

Latest News

Your news



About Southend

Getting to Southend
Eating and Sleeping

Gallery
​
Useful links

Directory




PR services

Advertise​ 
​Business Booster

Jobs

Current vacancies
Advertise your vacancies

About Us

Contact Us
Terms and Conditions

© 2020 Southend Rising                                                                                                                                                                                                        Site by Amygdala Press