The investment will include:
• A refresh for the 24 Class 317/6 trains used on the West Anglia routes between London and Hertford, Harlow, Bishops Stortford and Cambridge, with new seat covers and re-painting of the carriage interiors (including grab handles and luggage racks);
• New seat covers for the 21 Class 360 trains used on the Great Eastern Main Line between London and Chelmsford, Colchester, Clacton and Ipswich (provided through a partnership scheme with Siemens and Angel Trains);
• Hire of an additional set of intercity MkIII carriages to improve vehicle availability and maintain planned seating capacity during the MkIII refurbishment programme which begins in January;
• Replacement of the automatic ticket gates at London Liverpool Street, Shenfield, Southend Victoria, Colchester, Ipswich, Norwich and Harlow stations to provide new, better, more efficient gates - which will also enable the introduction of more mobile ticketing, print-at-home ticketing and future smart-ticketing schemes;
• Recruitment of an additional 40 cleaning staff (including 8 roving on-train cleaners to work mainly on Southend and Clacton trains);
• Recruitment of 10 extra customer service staff at stations including London Liverpool Street, Billericay, Wickford, Chelmsford, Clacton, Norwich and Cambridge to provide additional customer assistance and information;
• Introduction of 6 additional staff at Ilford and Norwich to repair train interior faults (such as damage to or problems with seats, tables, toilets, lighting or wall panels);
• Recruitment of 6 additional catering staff for the trial of an at-seat catering service in First Class carriages on three morning and evening peak trains in each direction on the Norwich to London intercity services;
• Wireless mobile public address systems at 8 stations (Bishops Stortford, Cambridge, Chelmsford, Colchester, Ipswich, Norwich, Shenfield and Witham) to enable customer service staff to make announcements whilst out on the platforms;
• Additional investment in standby buses to provide support for missed connections at Ipswich, Norwich and Witham in the event of service disruption;
• A refresh for the waiting rooms at the stations between Southend and Billericay and at Witham and Ipswich.
Jamie Burles, Managing Director of Abellio Greater Anglia, said: "We are totally committed to delivering a better service for our customers, focusing on those areas they prioritise as important. This extensive package of service improvements represents a major investment in key areas of service delivery including the on-train travelling environment, cleaning, seating capacity and performance. In a short term franchise we will now be investing over £30 million in customer-focused enhancements aimed at continuously improving the quality of the train service our passengers experience."