Southend topped the poll with a customer score of 86% – a 1% increase on last year – and a maximum five star rating in four of the seven categories assessed (queues at bag drop, queues at security, passport control and baggage reclaim).
Other London airports were left lagging further down the table – with 40% Stansted and Luton tied at the bottom to share the title of ‘Britain’s Worst Airports’, with passengers marking them down for queues, overcrowding and a lack of seating.
In summer 2015, 11,226 Which? members were asked to complete an online survey about their experiences of flying from a UK airport in the past year. Categories surveyed included queues at Check-In, Bag Drop and Airport Security, Baggage Reclaim, Seating, Food Outlets and Passport Control. Customer scores are based on a combination of overall satisfaction and how likely people are to recommend the airport to a friend.
Glyn Jones, Chief Executive Officer of Stobart Aviation that owns London Southend Airport said: “To be named ‘Best Airport in Britain’ for the third year running is wonderful news and once again testament to all the hard work that the team here at London Southend has put in.”
“Our unique ‘Simply Easier’ promises to passengers that include short walking distances, superb customer service, a lack of queues compared to other London Airports, our own station and car parks right next to the terminal, with fast and frequent train services to the heart of London every 20-minutes are all key factors in our success over the last three years and why more and more passengers are repeatedly choosing London Southend Airport over all the others.”
For more information visit the Which? website.